SOTA VOX Analytics

Integrating opportunities for different roles: operator, quality controller, supervisor and manager: personal statistics, assessments, ratings, appeal tools and automated recommendations.

Generate reports flexibly on any data sections and aggregations. Upload reports in XLSX/CSV formats to further work with them in Excel or choose other popular data formats: PDF, JSON, etc.

Filter and sort audio recordings by searching for keywords and phrases.

Reduce the time it takes to identify customers. Filter calls by voice pattern in any language in a matter of a fraction of a second. Automatic determination of the gender and age of the client and operator will form a portrait of your target audience and patterns of its behavior.

You can flexibly customize dictionaries for any business task using a simple designer. More than 20 ready-made cross-industry dictionaries and markers for a quick start with the possibility of adding funds.

Keep track of important parameters in real time. It is convenient to customize analytics to the tasks of your business units within the company. Create dashboards in your personal account by time, specific operator, availability of specific phrases, checklists, silence, interruptions, etc.

Automatically identify the topics of your calls and tag calls for further analysis of speech and conversations. Organize automatic tips to employees on the subject of their requests and increase sales conversions.

Set up and receive instant notifications for any events and incidents from calls and chats via e-mail or messenger. Analyze customer communications in real time. Identify conflicts and threats on the fly.

Identify customer irritation and dissatisfaction or operators' rudeness not only by keywords, but also by voice characteristics.