SOTA VOX Biometrics

Automated voice input systems based on the platform SOTA Vox Kit

Allow for faster and simpler document completion through voice input and subsequent conversion of speech into text.

Saves valuable time of qualified employees

Protect yourself from scams and phone fraud

Reduce the time required to perform simple routine operations

The chatbot works 24/7, reducing human labor costs

Carries out the initial collection of information for a quick response by an employee

The main possibilities

Voice identification works with all languages

It does not depend on the phrase spoken

It is used in the process of natural spoken language

Widely used in call centers

5-15 seconds of speech for verification

15-30 seconds of random speech to create a voice cast

How does this work?

In the “background” mode: during a call, the client's voice is collected and then a biometric “cast” is generated

Verification

When you call again, the customer's voice is compared with the previously created template and a similarity “score” is returned

SOTA VOX Biometrics

5 seconds of speech is enough for verification and identification

- Voice identification of the subscriber “on the fly”
- Search for identical voices in the audio archive
- Creating a database of voice “casts”

- Identification accuracy: > 98%
- Text-independent identification in any language
- SaaS/On-premise

- Improving operational efficiency
- Protection from fraud and fraud
- Increasing customer loyalty

Reduction of verification time from 43 seconds to 5-7 seconds

Reduce fraud and avoid fraud

FCR increase: no need to recall additional information

Increasing reliability and minimizing the human factor — voice is verified, not knowledge or passphrase

Increasing call automation: reducing average service times

The ability to use it as a cloud service (SaaS) and locally (On-premise)