SOTA VOX Biometrics

Automated voice input systems based on the platform SOTA Vox Kit

Allows you to speed up and simplify filling out documents using voice input and subsequent conversion of speech into text.

Save valuable time of qualified employees.

Protect yourself from scammers and phone fraud

Reduces the time it takes to perform simple routine operations.

The chatbot operates 24/7, reducing human labor costs.

Conducts initial collection of information for rapid response by the employee.

Main features

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Voice identification works with any language

Does not depend on the phrase spoken

Used in the process of natural conversational speech

Widely used in call centers

5-15 seconds of speech for verification

15-30 seconds of free speech to create a voice imprint

How does this work?

PRINCIPLE OF OPERATION

Registration

In the "background" mode: during a call, the client's voice is collected and then a biometric "imprint" is formed

Verification

When a call is made again, the client's voice is compared with the previously created template and a similarity "score" is returned

SOTA VOX Biometrics

5 seconds of speech is enough for verification and identification

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Main characteristics

- Voice identification of the subscriber "on the fly"
- Search for identical voices in the archive of audio recordings
- Creation of a database of voice "imprints"

- Identification accuracy: > 98%
- Text-independent identification in any language
- SaaS / On-Premis

- Increase operational efficiency
- Protection against fraud and scams
- Increase customer loyalty

AREAS OF APPLICATION

Reducing verification time from 43 sec to 5-7 sec

Reducing fraud and losses from fraudulent activities

Increased FCR: No need to remember additional information

Increased reliability and minimization of the human factor - the voice is verified, not knowledge or a password phrase

Increased call automation: Reduced average service time

Possibility of use as a cloud service (SaaS) and locally (On-Premis)

Main features

PRINCIPLE OF OPERATION

Main characteristics

Problems to be solved

Technical features

Effects of implementation

AREAS OF APPLICATION

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