Automation, analytics and quality control of service using AI
Contact centers handle thousands of calls daily, facing agent overload, human error, customer churn, and quality control challenges
SOTA AI solutions help improve operator efficiency, reduce costs and manage service quality based on objective data
AI platform for creating products and business solutions based on speech technologies
Identifying moments of misunderstanding
of clients
Automatic detection of
gender, age and emotions
of the operator and client
Automatic
highlighting
of semantic accents
Speech synthesis for
autoinformers, IVR and
voice messages
Using
standard voice
messages
Creating a Brand
Voice for
Business
Frequent errors in processing requests, incorrect data in customer cards, confusion in call routing.
Automated data verification and intelligent suggestions have reduced errors by 50%. Operators are more accurate, and customers receive correct answers the first time.
Manual data entry took 5-7 minutes per client. Operators spent time searching for information in different systems.
Autofilling of fields, integration with CRM and voice input reduced the process to 5-10 seconds. This accelerated service and increased work efficiency.
Errors and unresolved issues forced customers to call again. The call-back rate was extremely high.
Accurate routing and full conversation history have reduced repeat calls by up to 30%. Customers get a solution the first time.
Calls were delayed due to searching for information, clarifications and repeated questions. The conversation time was inflated.
Automated prompts and quick access to data optimized call durations to standard values.
Low satisfaction due to errors, long wait times and unresolved issues.
Fast and accurate service increased NPS by 20-30%. Customers note the convenience and professionalism of the call center.
High costs for manual call processing, error correction and staff training.
Automation has reduced costs by 25% by reducing the workload on operators and reducing the number of errors.
Our solution adapts to the needs of companies of any size and industry - from startups to corporations.
Global call routing and script automation
Integration with corporate systems and voice bots for employees
Smart call scripts and automatic reminders in a few clicks
Voice biometrics and automatic document verification
Personalized recommendations for clients based on dialogue analysis
Omnichannel platform for speech interaction analysis and quality control
Automatic assessment of
all calls by more than
40 parameters
Analysis of compliance with scripts and identification of deviations from standards
Collection and visualization of
data on the quality of
communications
Identifying the causes of dissatisfaction, churn, and operator errors
Analysis of emotions
of the client and intonation
of the operator
Classification,
tagging,
summarization of dialogues
Finding insights for
business based on the "voice
of the customer"
Integration with BI platforms (Power BI, Metabase, etc.)
Frequent errors in processing requests, incorrect data in customer cards, confusion in call routing.
Automated data verification and intelligent suggestions have reduced errors by 50%. Operators are more accurate, and customers receive correct answers the first time.
Manual data entry took 5-7 minutes per client. Operators spent time searching for information in different systems.
Autofilling of fields, integration with CRM and voice input reduced the process to 5-10 seconds. This accelerated service and increased work efficiency.
Errors and unresolved issues forced customers to call again. The call-back rate was extremely high.
Accurate routing and full conversation history have reduced repeat calls by up to 30%. Customers get a solution the first time.
Calls were delayed due to searching for information, clarifications and repeated questions. The conversation time was inflated.
Automated prompts and quick access to data optimized call durations to standard values.
Low satisfaction due to errors, long wait times and unresolved issues.
Fast and accurate service increased NPS by 20-30%. Customers note the convenience and professionalism of the call center.
High costs for manual call processing, error correction and staff training.
Automation has reduced costs by 25% by reducing the workload on operators and reducing the number of errors.
Our solution adapts to the needs of companies of any size and industry - from startups to corporations
Global call routing and script automation
Integration with corporate systems and voice bots for employees
Smart call scripts and automatic reminders in a few clicks
Voice biometrics and automatic document verification
Personalized recommendations for clients based on dialogue analysis
Platform for creating AI assistants for operator support, training and data processing
Automation of technical
and service support
for clients
Automation of
sales with
AI assistants
Operator tips and
appropriate wording
when communicating
Automatic filling of client cards, document forms based on information from calls
Minutes of meetings and working sessions
Training and development of employees with the help of training bots
Search for information in the
corporate knowledge base
and answers to frequently asked questions
Frequent errors in processing requests, incorrect data in customer cards, confusion in call routing.
Automated data verification and intelligent suggestions have reduced errors by 50%. Operators are more accurate, and customers receive correct answers the first time.
Manual data entry took 5-7 minutes per client. Operators spent time searching for information in different systems.
Autofilling of fields, integration with CRM and voice input reduced the process to 5-10 seconds. This accelerated service and increased work efficiency.
Errors and unresolved issues forced customers to call again. The call-back rate was extremely high.
Accurate routing and full conversation history have reduced repeat calls by up to 30%. Customers get a solution the first time.
Calls were delayed due to searching for information, clarifications and repeated questions. The conversation time was inflated.
Automated prompts and quick access to data optimized call durations to standard values.
Low satisfaction due to errors, long wait times and unresolved issues.
Fast and accurate service increased NPS by 20-30%. Customers note the convenience and professionalism of the call center.
High costs for manual call processing, error correction and staff training.
Automation has reduced costs by 25% by reducing the workload on operators and reducing the number of errors.
Our solution adapts to the needs of companies of any size and industry - from startups to corporations
Global call routing and script automation
Integration with corporate systems and voice bots for employees
Smart call scripts and automatic reminders in a few clicks
Voice biometrics and automatic document verification
Personalized recommendations for clients based on dialogue analysis
Work in the cloud (SaaS) or on the customer's servers (On-Premise)
Support for API, HL7, REST, SIP and other standards
Integration with Asterisk, Avaya, 1C, Bitrix and other platforms
Scalability for any traffic volumes
