Solutions

SOTA VOICE AND CHAT BOTS

Automated Voice Input Systems Based on SOTA VOX Kit Platform
- Enable faster and easier document completion through voice input and subsequent speech-to-text conversion
- Save precious time for qualified employees
Protect Yourself From Scammers and Phone Fraud
- Reduce the time to perform simple routine operations
- Chatbot works 24/7, reducing human labor costs
- Performs initial collection of information for a quick response by an employee

CALL ANALYSIS AND CALL CENTER SERVICE QUALITY IMPROVEMENT

Automated processing of 100% of operator dialogues.
Prompt detection of the use of prohibited vocabulary, direct and veiled threats by the operator.
Automatic assessment of the emotional background of dialogues.
Support for stream mode and the ability to connect a supervisor or a more experienced operator to the conversation.
Capability to search for audio archives and work with all common audio file formats. You can search both by keywords and phrases, and by voice samples.
Consult information both on an individual operator and or on your division as a whole.
Increase the expertise of employees by analyzing "controversial" and "reference" dialogues and providing them with access to their own dialogue statistics. Improve operator training programs using the experience gained during the analysis.

SOTA VOICE ID VOICE BIOMETRICS

Prompter bot that automatically provides the operator with data on the client and correct phrases to continue the dialogue;
Protection against scammers pretending to be customers;
Text-independent identification with accuracy up to 98%;
Automated identification of the client without the need for him to pronounce certain control words;
Capability to process hundreds of millions of speech samples;
Stable operation in noisy environments;
Can be used as a cloud service (SaaS) or locally (On-premise).

DESCRIBE US YOUR PROBLEM AND WE WILL COME UP WITH A SOLUTION!

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